Meet Sarah, a homeowner in Austin, Texas. When property tax assessment season rolled around, she received an email from Valon, her mortgage servicer. The subject line caught her attention. "You could be overpaying on your property taxes."
Sarah had been with Valon for a while and trusted them with her mortgage. When they offered to help reduce her property taxes through a partner called Ownwell, she was curious.
The offer was simple. Signing up was completely free, and she'd only pay if Ownwell actually saved her money. No upfront fees. No risk. Just potential savings.
Sarah signed up and saved hundreds on her property taxes that year.
She wasn't alone.
Over $1.4 Million in Savings for Homeowners
Valon identified property tax appeals as a major opportunity for their homeowners and partnered with Ownwell to deliver relief at scale. Through targeted outreach during tax season, Valon made it easy for homeowners to access expert help. The results speak for themselves:
Over $1.4 million in total tax savings across all states
Over 3,000 homeowners received property tax reductions
Hundreds of dollars in annual savings per home
Strong adoption among eligible homeowners
I honestly didn't think this would work, but they saved me $584. That's a car payment! — Michael R.
Texas Homeowners: The Big Winners
In Texas, where property taxes are notoriously high, the results were especially impressive:
86% success rate on appeals filed in Texas
Thousands of successful appeals for Texas homeowners
Over $500 in savings per property in 2025
Think about what hundreds of dollars in annual savings means. That's real monthly relief. Over three years, that's thousands back in your pocket. Over a decade? Even more.
And the best part? Ownwell's team handled everything. The research. The paperwork. The negotiations with the county. Homeowners like Sarah didn't lift a finger.
While Texas was the star performer, the partnership also helped homeowners in Georgia, Illinois, Florida, California, and New York. Property tax appeals aren't just a Texas thing. Homeowners nationwide are overpaying, and partnerships like this help level the playing field.
How Valon Delivers Results for Homeowners
Step 1: Valon Reaches Out. Valon sends targeted emails to homeowners during property tax season, explaining the opportunity and making enrollment easy. Homeowners answer a few questions about their property in about three minutes.
Step 2: Ownwell Gets to Work. Licensed property tax consultants and advanced software analyze each property, pulling comparable sales, market data, and assessment records.
Step 3: Appeals Filed and Negotiated. Ownwell files the formal protest with the county appraisal district on each homeowner's behalf and handles all negotiations with the county, including attending hearings when needed.
Step 4: Lower Tax Bills. When successful, homeowners see their property tax assessment and monthly payment decrease.
The whole process took maybe 10 minutes of my time. Ownwell handled everything else. — Jennifer K.
Why This Partnership Works
Here's what made the Valon and Ownwell partnership successful:
Zero Risk for Homeowners. Ownwell only charges if they successfully reduce property taxes. No savings? No fee.
Deep Expertise. Ownwell has been fighting property tax assessments in Texas for years. They know the counties, understand the appeals process, and have relationships with local appraisal districts.
Strategic Outreach. Valon didn't wait for homeowners to discover property tax appeals on their own. They sent targeted communications during peak tax season — exactly when assessment notices arrive and homeowners are thinking about their bills.
Seamless Integration. Homeowners didn't feel like they were being handed off to a third party. The experience felt like a natural extension of Valon's service.
A Win for Homeowners and Servicers
When property taxes increase, monthly mortgage payments also increase (if you have an escrow account). Higher payments can mean more homeowners struggling to stay current, more escrow shortages, and a higher risk of delinquency.
When servicers partner with Ownwell to help homeowners reduce property taxes, everyone wins:
Homeowners keep more money, which could help them stay current on payments
Servicers build stronger relationships with customers
Servicers differentiate themselves in a competitive market
My mortgage servicer actually helped me SAVE money. That never happens! — David T.
The Bottom Line
Valon partnered with Ownwell to actively help homeowners save money. Over $1.4 million in property tax savings proves that when mortgage servicers offer valuable services to their customers, real results follow.
For Sarah in Austin, the hundreds she saved meant breathing room in her monthly budget. For thousands of other Valon homeowners, the savings meant less financial stress and greater confidence in their mortgage servicer.
Property taxes are complicated. Appeals are intimidating. But with the right partner? It's surprisingly simple.
About This Partnership
Valon is a mortgage servicer focused on building modern servicing technology and creating a better homeowner experience. They service mortgages for hundreds of thousands of homeowners nationwide.
Ownwell provides property tax appeal services in nine states (Texas, California, Florida, Georgia, Illinois, Washington, New York, Pennsylvania, and Colorado).
By combining licensed property tax professionals with proprietary technology, Ownwell helps homeowners and investors reduce their property tax burden. The company operates on a pay-for-success model: you only pay if they save you money.
For Mortgage Servicers
Interested in partnering with Ownwell to help your homeowners save money? Contact partner@ownwell.com.
